Shipping & Returns

Returns Policy

Due to the perishable nature of our products there is no exchange or refund, all sales are final once it has been out of the store.


Orders begin processing within 24 hours of placement and ship according to shipping method chosen and the day of the week the order is received.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Due to the unique and perishable nature of our products, orders being shipped to warm climates above 72 degrees must be shipped overnight.

Please select ice option for warm destinations.

The order needs to be place at a temperature of 65F-72F as soon as it reaches destination.

Teuscher is not responsible for melting chocolates.

If ice is not selected for warm destinations, the order will NOT be shipped.

We cannot be held responsible for the following:

delays caused by weather, mechanical failure or other acts beyond our control,

incorrect or incomplete addresses input by the purchaser on the original web order.


FedEx Overnight

  • Orders ship Monday through Thursday only. Cut off time is 3pm PST.
  • Orders placed or received Friday through Sunday will ship the following Monday.

FedEx 2nd Day

  • Orders ship Monday through Wednesday only. Cut off time is 3pm PST
  • Orders placed or received Thursday through Sunday will ship the following Monday.

FedEx Ground:

FedEx Ground business days are Monday through Friday (excluding holidays).

FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).

Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.